an international order is easy and safe, all prices shown are in USD. To view more information,
Please click Place an Order, after we received your order and payment, we will process it immediately and
ship it within 1-2 weeks, you will be informed by email, for detail, please click Ordering
and Shipping Confirmation.
Extend Paypal Protection period for another 45 days
Before explaining our new Paypal extension policy, please noted that Tsukayu will be responsible for aftersales service and warranty, no matter your order is still within 45 days or not, but for those who wants more protection for his/her purchase, here you go.
Even Paypal only resolves issue within 45 days from date of charge, you won't lose the Buyer Protection from Paypal during production period under request on extension, as well as Tsukayu warranty. If your order is still being processed AFTER 45 days and you are worried about your protection from Paypal is no longer available after 45 days while we are still manufacturing your order, you could request us to temporarily full refund your order and then reorder in Paypal system such that you got another 45 days of Paypal protection. Please call or email us for more details.
Please remember, no matter your order having Paypal protection or not, Tsukayu also stands behind all our products and keep providing good aftersales service and warranty.
For product warranty and other policies, please read HERE
Duties or Taxes
The custom duties and taxes will not be included in the prices. International
Customers should be responsible for any custom duties or taxes (charged by the customs), or international bank fee (charged by your bank), depending on the
policy of specific country. Tsukayu Products (Motorcycle accessories) are custom free items in USA. Most of our customers from USA will not be charged any custom duties or taxes. For more details,
please contact email@example.com
ships all the products to our customers by UPS, DHL, FedEx express or normal air parcel (post office) depends on destination countries. Request on certain shipping method will have additional charges.
Canada and The United States, shipping time for Regular Deliveries is
approximately 3-6 business days (For parts and accessories, shipping time is around 7-14 business days). Most orders are processed and shipped within
1-2 weeks. These delivery times are approximations only, and it
is possible for some deliveries to take longer than stated, such as color match order (since we have to order color paints). For
International orders, normally shipping time takes around 7-15 business days.
Deliveries will require a signature upon delivery. So please try and make your delivery address on where there is someone available during the day to sign for deliveries.
PO box address is not accepted. Items sent to military address is solely at your own risk. We will not cover any loss of items sent to such address.
Tsukayu uses two different kind of packing materials. One is 7 ply carton box, another is fiberglass box. Customers will receive their Tsukayu products stored in either carton box or fiberglass box depends on product and destination country. (e.g all fairing order will be shipped with 7 ply carton box).
Both our carton and fierglass boxes are very strong, with much improved protection to the Tsukayu products inside, the lids are put into the luggage boxes instead of preinstalled to further protect the lids from damage during shipment. Customer will need to go through the following simple steps for installing the lids, installing the lids involves installing the hinges and lid supporters, all you need to do is just installing 2 nuts and 2 bolts on each side( for strong bags). The whole assembly process will take you only 3-5 minutes. Please click here for details and assembly guide.
Your order begins processing immediately after you submit your order and get order confirmation. During processing time, unless
Tsukayu has shipped your package, you may cancel your order before your package has been sent out. Once your order moves into the shipping process, it cannot be cancelled.
color match orders, you may cancel your order before Tsukayu has ordered the
paint from Color-Rite. Normally we order color paint within 3 business days from the order date; For bike specific orders, you may cancel your order before mounting holes were drilled. Once the color paint has been ordered or the bike specific holes has been drilled, your order cannot be canceled.
reserves the right to cancel any order and we are not responsible for
typographical errors. Cancellation process will be done in PayPal
Tsukayu wants you to be
totally satisfied with your purchase and that is why we offer this
simple Product Exchange / Money Back Guarantee. If you are not
completely satisfied with your purchase, you may return
it within 10 days from the date your order was received. Color matching order or bike specific order is NOT applied to this product exchange/ money back guarantee.
returning an item with the packing slip, please send us an email for
approval. Please note that we are unable to refund or exchange products
that are color matched, damaged, have been used and display visible signs of use.
When we have received
your returned products, we will issue a credit to your credit card by
PayPal equaling the cost of the item plus sales tax, if applicable. Items to be returned can be shiped by any method with original packing, you should be responsible for the return shipping cost.
Please allow 7 to 10
business days from the time that we receive your returned product for
the credit to be issued to your credit card. We will refund the credit
as soon as we received and processed your return.
We accept product exchange before your order was shipped, for color match order, before the color paints were ordered. For products have been delivered, only non-color match order / non-bike specific order is accepted to be exchanged within 10 days from the date your order is received, the shipping cost for exchange items will be at your expense. For any exchange item which is lower price than the purchased item under the case of product delivered, the difference will NOT be refunded.